Terms of Use

Term and Conditions of Sale

Payment Methods

Nova Cycles accepts Visa, Mastercard, American Express, Discover and Paypal (for International Orders only) . Credit card payments are processed via our secure payment gateway, Authorize.Net, at the time your order is placed. Only pre-approved trade accounts may place orders using a check or purchase order as a payment method

Sales Tax

Nova Cycles charges Sales tax for customers inside California. If you have a California Resale card on file, Nova Cycles will not charge tax. If you are outside of the California border, we don’t charge sales tax, except as required by law.

Returns

Please read the conditions below before calling us to make sure you meet the conditions for a return. Call 800-274-6682 for a return authorization number.

If an item is damaged or has been sent in error, we will pay for return shipping and replace the item if it is returned within 30 days of time-of-purchase.

If you ordered the wrong item or changed your mind, you may return the item provided that it is in new unaltered condition and within 30 days of time-of-purchase. You will be refunded the purchase price minus a 10% restocking fee. The restocking fee also applies to exchanges.

Disclaimer

Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.

Satisfaction Promise

Nova Cycles want you to be 100% satisfied with your materials. If for some reason you are not satisfied with the product you purchased, you can exchange or get a refund for the item and we will credit your account. Please see the details below.